General Terms and Conditions

1) Purpose and scope of application. Company identification and contact information

The purpose of the present General Terms and Conditions is to regulate the relationship between HISPANO SUIZA CARS, S.L. (hereinafter HISPANO SUIZA), with tax ID number B-67328260, responsible for the product purchased, and you (hereinafter the Customer), regarding all transactions made through
this website.

2) Acceptance and proof of acceptance

To use the shopping services of the website, as well as any of the services offered by HISPANO SUIZA, you must be of legal age. The purchase of products made through the website by clicking the “Place Order” button, as well as the subsequent payment, expresses full acceptance of each and every one of the General Terms and Conditions, without the application of any changes that may occur in the clauses of the General Terms and Conditions at a later date. In case of any change that could affect the completed contract, you will be duly informed.

From the moment of acceptance, the user acquires the status of HISPANO SUIZA Customer as described in these General Terms and Conditions. Any product or service subsequently offered by HISPANO SUIZA must be the subject of a new contract.

HISPANO SUIZA informs you that it stores the electronic documents in which purchases are formalized.

You can also consult these General Terms and Conditions at any time on our website through the appropriate links.

Once you have expressly accepted these General Terms and Conditions, we will send you proof of the purchase made, with all applicable terms, by e-mail within 24 hours of the purchase. If we do not have your e-mail address, the confirmation may be sent by post, in which case the term may be extended by a
few days.

Some products may be subject to availability. The platform does not enable contracting or purchasing products that are not available. Without limiting the above, and exceptionally, an item may be out of stock simultaneously with the order placed by the Customer, a situation that will be communicated either to
arrange a new shipping date or to cancel the order, at the Customer’s choice, and at no cost.

3) HISPANO SUIZA Products and Services

The purchase of products on our website will involve payment at the time of ordering, in accordance with the conditions indicated in the following points. Certain items may be considered of special value, or be linked to sponsorship actions, so it is possible that certain special conditions apply, which in any case will be made available for acceptance prior to purchase.

4) Prices, Method of Payment, Secure Payments, Delivery, Withdrawal and Price Refund

4.1 Prices

The prices communicated in the offer are all inclusive of VAT (Value Added Tax). Likewise, the price of the product will be sent in the order confirmation together with these General Terms and Conditions.

The offers will be duly marked and identified as such, conveniently indicating the previous price and the price of the offer.

HISPANO SUIZA reserves the right to make any changes it deems appropriate on the website at any time and without notice, and may update products and services on a daily basis depending on the market.

4.2 Payment method

Payment by credit or debit card is made through a payment gateway (Virtual POS) that uses the Secure Sockets Layer security system, which encrypts the connection and incorporates the data directly into the secure server of the bank.

If you have problems to formalize the payment by credit card, we recommend you contact your bank to verify that your card enables online purchases.
In the event that we are unable to collect the payment for any reason, the contract will be considered not finalized and therefore, will not be formalized.

4.3 Secure payment

In accordance with our commitment to payment security, we inform you that HISPANO SUIZA verifies the reliability of the data provided during the placement of an order.

This process is part of our fight against fraud in Internet payment methods and to protect all consumers.

HISPANO SUIZA has designed a verification process to prevent the fraudulent use of our customers’ bank details. As part of this process, HISPANO SUIZA reserves the right to ask its customers to send (by fax or mail) a copy of both sides of their national identity card, as well as proof of address less than three months old. No order can be shipped before receipt and verification of these documents. The requested documents must be sent within six working days.

4.4 Delivery and shipping costs

a) Delivery time and price of the home delivery service

The Customer will be informed of the estimated delivery time at the time prior to finalizing the purchase or making payment, and will be informed of shipping costs, if any.

HISPANO SUIZA will make every effort to deliver the products purchased by the Customer within the indicated period. Without limiting the above, deliveries inevitably depend on causes not controlled by HISPANO SUIZA, such as restrictions on traffic or business operations, so that in any case any confirmed shipping date should be considered indicative.

In any case, if delivery is delayed, the Customer may contact HISPANO SUIZA at the following e-mail address

Shipping costs are those indicated at all times on the website, depending on the products or the conditions determined by HISPANO SUIZA at all times (for example, HISPANO SUIZA may offer free shipping depending on the product(s) purchased, shipping characteristics, cost of purchase, etc.). In any case, the
Customer will always be informed of the costs before making any payment.

b) Delivery to identified person

HISPANO SUIZA will always make deliveries to identified persons, for which it may request the ID card and signature of the person receiving the product(s) purchased.

Such data will be used only to prove the delivery, will be retained only as long as necessary to comply with any legal obligation arising therefrom, and will not be used for any other purpose or incorporated into any other database.

For further information on the processing of data, please refer to clause 10 on personal data.

c) Delivery to other people

If the customer is not at the address indicated to receive their package, HISPANO SUIZA will try to deliver the package to the person who is at that address at the time of delivery.

The recipient expressly authorizes, when requesting home delivery, to deliver the product to any person who is at that address, so HISPANO SUIZA will not make or request any confirmation in this regard, beyond collecting the above data of the person who actually collects the order, if any.

Once the delivery has been made, HISPANO SUIZA will not be responsible for what may happen to the products delivered, either by damage to them or by the disappearance or theft of the packages delivered, in whole or in part.

d) Inability to deliver

If it is impossible to make the delivery, and therefore the delivery is unsuccessful, another delivery attempt will be made in the following days, after informing the Customer.

If the delivery could not be completed in the second attempt, the order will be kept in custody at the nearest logistics point, available to the Customer for collection, informing the Customer of the necessary information to do so. If after two (2) weeks the order has not been picked up, it will be cancelled and the
Customer will be notified, and the cost of the products contracted by the Customer will be refunded.

Without limiting the above, the shipping costs that HISPANO SUIZA may have incurred to attempt delivery will not be refunded, even when the shipment would have been free in case of the conditions of paragraph a) above, and in accordance with the provisions of paragraph 4.6 below.

In case of cancellation of the order due to impossibility of delivery, the amounts paid will be refunded within fourteen (14) days of receipt of a request through the same means of payment used by the customer to purchase the product (deducting logistics costs, if any and as indicated above).

e) Modifications to the delivery of the order

The order is considered confirmed and finalized once payment has been made, so no changes will be accepted until the delivery of the purchased product, and through the withdrawal procedure described below, where appropriate.

For any change in the delivery method or address, you may contact HISPANO SUIZA at, although as a general rule, no changes can be made to shipments once the order has been placed.

4.5 Withdrawal

The customer shall have a period of fifteen (15) days, counting from receipt of the goods contracted or to which they are subscribed, to exercise the right of withdrawal. The returned order will be picked up by HISPANO SUIZA through its own logistics service. However, the Customer shall bear the costs of returning the order, which will be informed at the time of request.

The amounts paid will be refunded within fourteen (14) days of receiving a request through the same means of payment used by the customer to purchase the product, a period that may be extended until receipt of the products on which they have exercised their right of withdrawal. If the method of payment
used by the Customer is not suitable for the return (for example, the credit or debit card used had expired at the time of return), HISPANO SUIZA will contact the Customer to request an alternative method.

The Customer shall communicate to HISPANO SUIZA within the specified period their desire to exercise the right of withdrawal by any means permitted by law. Specifically, you can contact the postal address of HISPANO SUIZA indicated in this document or by email to, where you will
be provided with a withdrawal form to be returned duly completed. In any event, you may use the sample form that we include as an Annex to these Terms and Conditions, both in the case of postal and electronic communication, including the information that you will find on your order form or invoice.

4.6 Refund of amounts on cancellation of orders due to impossibility of delivery.

As indicated above, cancelling an order due to non-delivery entails logistical costs for HISPANO SUIZA, caused by the Customer’s unavailability to receive the ordered goods.

Therefore, HISPANO SUIZA will refund the Customer the amounts corresponding to the products ordered in the order, but will automatically deduct the transportation costs borne by HISPANO SUIZA, even if the conditions indicated in paragraph a) above were met and an order had been placed with free home
delivery. In these cases, HISPANO SUIZA will deduct 6 euros from the amount of the order for domestic shipments in Spain, and 7 euros for shipments to Portugal.

4.7 Return of products in poor or defective condition

If a product arrives broken, damaged or in poor condition or is different from the one ordered, HISPANO SUIZA will arrange to pick it up at your home and replace it with the right product, without additional charges.

4.8 Delivery of incomplete orders or with mistaken or unwanted products

In the event that your full order is not delivered, HISPANO SUIZA will propose to the Customer the refund of the amount of the product not provided, or other alternative compensation measures, such as a discount on the next order.

For products received by mistake, HISPANO SUIZA will propose to the Customer the collection of the unwanted product delivered, as well as the delivery of the product actually ordered and not delivered, at no cost to the Customer.

In either case, the Customer will always have the possibility to request delivery of the undelivered product.

5) Customer service

For any claim or inquiry, you can contact HISPANO SUIZA by the following means:

– Telephone: 935038600

– E-mail:

6) Language

The language in which the contract will be executed is Spanish.

7) HISPANO SUIZA responsibilities

HISPANO SUIZA guarantees the quality of the contracted product and service. All rights guaranteed to consumers and users by the laws in force are guaranteed. Failure to comply with any of these General Terms and Conditions may result in the return of the products or the cancellation of the Services purchased by the Customer.

8) Customer responsibilities

The Customer agrees to make lawful use of the Services, without contravening current legislation, or harm the rights and interests of others.

The Customer guarantees the truthfulness and accuracy of the data provided when completing the contract forms, avoiding causing any damage or harm to HISPANO SUIZA as a result of their inaccuracy.

Failure to comply with any of these Terms and Conditions may result in the withdrawal or cancellation of the Services by HISPANO SUIZA without notice to the Customer and without entitlement to any compensation.

Upon receipt of a package, the Customer must:

– Check the conformity of the goods received at the time of delivery.
– Point out any discrepancies in the purchase order, noting your objections by signing the document provided by the home delivery service.

9) Warranty

HISPANO SUIZA shall be liable to the Customer for any lack of conformity of the deliveries, as established by current regulations.

For information purposes, in accordance with consumer regulations in force in Spain, all new products shall have a maximum warranty of two (2) years.

10) Personal data and commercial communications

We inform you that your personal data will be processed by HISPANO SUIZA for the purpose of managing your order, as necessary for the execution of the contract, to monitor the products or services contracted and to provide the appropriate customer services.

For example, we may keep your identification data for billing purposes, as well as your contact information to make the delivery and communicate with you in case we need to report any incident or verify the data provided. The order history, as well as other data, such as billing information, payment methods, deliveries, etc. will be kept by HISPANO SUIZA in order to provide customer service, tracking of ordersplaced, as well as for the purpose of complying with regulations.

For more information about the processing of your personal data, you can consult our Privacy Policy, or contact us at

We remind you that you may, at any time, file a complaint with the Spanish Data Protection Agency if you consider that the processing of your data has been carried out in contravention of the provisions of these General Terms and Conditions, the Privacy Policy or the applicable regulations.

11) Industrial and Intellectual property

The intellectual and industrial property rights on the works, trademarks, logos, and any other subject to protection contained in the website of HISPANO SUIZA correspond exclusively to HISPANO SUIZA or third parties who have authorized their inclusion on the website.

The unauthorized reproduction, distribution, commercialization or transformation of such works, trademarks, logos, etc. constitutes an infringement of intellectual and industrial property rights of HISPANO SUIZA or the owner of these, and may give rise to the exercise of all judicial or extrajudicial
actions that may correspond to them in the exercise of their rights.

Also, the information to which the Customer can access through the website may be protected by industrial, intellectual or other property rights. HISPANO SUIZA shall not be liable in any case and under any circumstances for any infringement of such rights that you may commit as a user.

12) Jurisdiction and Applicable Law

The relationship between HISPANO SUIZA and the Customer shall be governed by Spanish law and any dispute shall be submitted to the Courts and Tribunals of the Customer’s domicile.

HISPANO SUIZA will pursue the breach of these General Terms and Conditions, as well as any misuse of the website by exercising all civil and criminal actions that may apply and are in law.

Without limiting the above, in the event that the Customer is a legal entity that does not act as a consumer, according to the definitions established in the current regulations, the Parties shall submit, expressly waiving the jurisdiction that may correspond to them, to the Courts and Tribunals of Barcelona.

13) Online dispute resolution in the event of purchase or subscription

In relation to the resolution of online consumer complaints, Art. 14.1 of the European Commission Regulation 524/2013 provides consumers with a platform to file their complaints, which is available at the following link:

You can download a withdrawal form here